Terms of Service — SOLVI

Last Updated: July 25, 2026

GENERAL INFORMATION

Welcome to SOLVI. Throughout these Terms, the terms “we,” “us,” and “our” refer to SOLVI.

SOLVI operates this website and online store, including all related information, content, features, products, tools, and services made available to you (collectively, the “Services”).

By accessing, browsing, or using our Services, including purchasing a product from our store, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, you should not access or use our Services.

Please read these Terms carefully before using our website.

SECTION 1 — ELIGIBILITY & ACCOUNT

By using our Services, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have provided consent for any minor dependents to use the Services under your supervision where permitted by law.

You agree to provide accurate, current, and complete information when making a purchase or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

SECTION 2 — PRODUCTS

We make reasonable efforts to display our products, colors, features, packaging, and images as accurately as possible.

However, colors and appearance may vary depending on your device, screen settings, product updates, or manufacturing variations.

We reserve the right to modify or discontinue products and to limit product availability, subject to applicable law.

Product descriptions, offers, and prices may be updated from time to time.

SECTION 3 — ORDERS

All orders placed through SOLVI are subject to acceptance and product availability.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions
• Incorrect pricing or product information
• Product availability issues
• Payment authorization problems
• Violations of these Terms

If we cancel an order after payment has been successfully processed, we will provide an appropriate refund where required.

Once an order has entered processing or has been shipped, we may be unable to cancel or modify it.

SECTION 4 — PRICING & BILLING

Product prices may change from time to time without prior notice.

Applicable taxes, shipping charges, customs duties, or other fees will be displayed or applied where appropriate and as required by law.

By placing an order, you represent that you are authorized to use the payment method provided and authorize the applicable charges associated with your purchase.

SECTION 5 — SHIPPING & DELIVERY

Estimated delivery times displayed on our website are estimates and may not constitute guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, holidays, or other disruptions.

Any provisions concerning risk of loss or ownership of purchased products will apply subject to applicable consumer protection laws.

Please contact us if you experience an issue with the delivery of your order.

SECTION 6 — RETURNS & REFUNDS

Returns, refunds, and eligible exchanges are governed by our Return & Refund Policy.

SOLVI currently offers an additional 90-day return policy, subject to the eligibility requirements and conditions described in that policy.

Nothing in our return policy limits any mandatory rights available to you under applicable consumer protection laws.

SECTION 7 — INTELLECTUAL PROPERTY

Unless otherwise indicated, content made available through the SOLVI website—including our branding, logos, graphics, photographs, videos, written content, website designs, and other materials—is owned by or licensed to SOLVI and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, republish, or commercially exploit protected content without appropriate authorization, except where permitted by applicable law.

SECTION 8 — THIRD-PARTY SERVICES & LINKS

Our Services may contain or rely upon third-party websites, applications, payment providers, tools, or other services.

We do not control third-party websites and are not responsible for their independent content, policies, availability, or practices.

Your use of third-party services may be governed by separate terms and privacy policies.

SECTION 9 — PRIVACY

Your submission and processing of personal information through our store is governed by our Privacy Policy.

Our online store is powered by Shopify, and certain information may be processed by Shopify and other service providers as necessary to operate our store, process transactions, prevent fraud, and provide related services.

SECTION 10 — REVIEWS, COMMENTS & FEEDBACK

If you voluntarily submit product reviews, comments, photographs, suggestions, feedback, or other content to SOLVI, you grant us permission to use, reproduce, display, and distribute that content for purposes related to operating, improving, and promoting our business, to the extent permitted by applicable law.

You represent that content you submit does not violate the rights of another person or applicable law.

You may not submit content that is unlawful, fraudulent, abusive, defamatory, malicious, or intentionally misleading.

We reserve the right to moderate or remove content where appropriate.

SECTION 11 — ERRORS & INACCURACIES

Our website may occasionally contain typographical errors, inaccuracies, or omissions involving product information, prices, promotions, availability, shipping information, or other content.

We reserve the right to correct errors, update information, and, where legally permitted, cancel affected orders.

If an error materially affects an order you have already paid for, we will handle the situation in accordance with applicable law.

SECTION 12 — PROHIBITED USES

You may not use our Services to:

• Engage in unlawful or fraudulent activities
• Violate applicable laws or regulations
• Infringe intellectual property or other legal rights
• Introduce viruses, malware, or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the security or proper operation of our Services
• Submit intentionally false, deceptive, or harmful information

We may restrict or terminate access to the Services for violations of these Terms where appropriate.

SECTION 13 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, completely secure, or error-free.

Any disclaimers or limitations in these Terms apply only to the extent permitted by applicable law and do not exclude warranties, guarantees, or consumer rights that cannot legally be excluded.

SECTION 14 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SOLVI and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our Services.

Where liability cannot legally be excluded or limited, these Terms do not attempt to exclude or limit that liability beyond what applicable law permits.

Nothing in these Terms limits any mandatory consumer rights or other liability that cannot legally be limited.

SECTION 15 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold SOLVI harmless from claims, damages, liabilities, and reasonable expenses arising directly from your unlawful misuse of the Services or material violation of these Terms.

SECTION 16 — TERMINATION

We may suspend or terminate access to our Services if we reasonably believe you have materially violated these Terms, engaged in fraudulent or unlawful activity, or created a security risk.

Provisions that by their nature should survive termination will continue to apply after termination.

SECTION 17 — GOVERNING LAW

These Terms will be governed by the laws applicable to SOLVI's operations, subject to any mandatory consumer protection rights or jurisdictional rules that apply to you based on your location.

Nothing in this section deprives consumers of protections they are entitled to under applicable law.

SECTION 18 — CHANGES TO THESE TERMS

We may revise these Terms periodically to reflect changes to our Services, business practices, or applicable legal requirements.

The latest version will be published on this page together with an updated “Last Updated” date.

Your continued use of the Services after updated Terms become effective will be subject to applicable law.

SECTION 19 — CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact:

SOLVI
Email: snapiq@use.startmail.com