Shipping policy
Shipping Policy — SOLVI
Last Updated: July 25, 2026
Thank you for shopping with SOLVI.
We are committed to making your shopping experience as smooth as possible and delivering your order safely and efficiently.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be longer during holidays, promotional periods, product launches, or periods of unusually high order volume.
Business days generally exclude weekends and applicable public holidays.
Estimated Shipping Time
After your order has been processed, estimated delivery typically takes approximately:
6–12 business days
Delivery times may vary depending on your destination, local carrier operations, customs procedures, and other circumstances outside our reasonable control.
Please note that shipping and delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Worldwide Shipping
SOLVI may offer shipping to multiple countries and regions.
Shipping availability depends on your destination and may be affected by local regulations, customs requirements, carrier restrictions, or other limitations.
If shipping is unavailable to your location, you may be notified during checkout.
Order Tracking
Once your order has been shipped and tracking information becomes available, you will receive an email containing your tracking number or tracking information.
Please allow some time for the carrier's tracking system to update after your order has been dispatched.
Shipping Delays
Although we work to have orders delivered within the estimated timeframe, delays may occasionally occur.
Possible causes include:
- Customs inspections or clearance procedures
- Severe weather conditions
- Carrier disruptions or delays
- Holidays and high-volume shipping periods
- Incorrect or incomplete shipping information
- Events outside our reasonable control
If your order is significantly delayed, please contact us and we will do our best to assist you.
Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review your name, street address, apartment or unit number, city, postal code, and other relevant delivery information before completing your purchase.
If an order cannot be delivered or is returned because of incorrect or incomplete information provided at checkout, additional shipping charges may apply if reshipment is requested, subject to applicable law.
Lost Packages
If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at:
We will review the available tracking information and assist you with the appropriate next steps.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, please first:
- Check around your delivery location.
- Ask household members or neighbors if they received it.
- Check with your local carrier or delivery service.
If you are still unable to locate your package, contact us and we will do our best to assist with the situation.
Any rights you may have under applicable consumer protection laws remain unaffected.
Damaged Orders
Please inspect your SOLVI order after delivery.
If your product arrives damaged or defective, contact us as soon as possible and provide your order information along with clear photographs of the product and packaging where reasonably possible.
Our team will review the issue and work with you toward an appropriate solution.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Where these charges are not collected at checkout, customers may be responsible for applicable fees upon delivery, subject to local laws and regulations.
Contact Us
If you have any questions regarding shipping, tracking, or the delivery of your SOLVI order, please contact us:
SOLVI
Email: snapiq@use.startmail.com
Customer Support: We’ll be happy to assist you with your order.