Refund policy
Return & Refund Policy — SOLVI
At SOLVI, we want you to shop with confidence. That’s why we offer a 90-day return policy. This means you have 90 days from the date you receive your order to request a return.
Returns
To be eligible for a return, the product must be in the same general condition in which it was received, without damage caused by misuse and, whenever possible, in its original packaging.
We may request proof of purchase or your order number to verify your purchase.
To start a return, please contact us at:
Our team will review your request and provide you with the appropriate return instructions. Items sent back without first requesting a return may not be accepted.
Return Shipping
Once your return request has been approved, we will provide instructions on how and where to send your product.
Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or different from what was ordered, or unless otherwise required by applicable consumer protection laws.
Original shipping charges are non-refundable unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your product arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at snapiq@use.startmail.com.
We will review the issue and work to provide an appropriate solution, which may include a replacement or refund when applicable.
Non-Returnable Items
Unless otherwise required by applicable law, certain products may not be eligible for return, including:
- Gift cards
- Personalized or custom-made products
- Products marked as final sale or clearance
- Products damaged due to misuse, improper handling, or excessive wear
If you have questions about whether a specific product is eligible for return, please contact us before purchasing.
Exchanges
If you would like to exchange a product, the fastest option is generally to request a return for the original item and place a new order separately once the applicable return has been processed.
European Union 14-Day Cooling-Off Period
If your order is subject to the European Union's right of withdrawal, you generally have 14 days to cancel your purchase without providing a reason, in accordance with applicable consumer protection laws.
This statutory right is separate from SOLVI's additional 90-day return policy.
Legal exceptions to the right of withdrawal may apply depending on the nature and condition of the product.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the applicable amount will be automatically refunded to your original payment method, generally within 10 business days.
Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
90-Day Satisfaction Guarantee
We want you to try SOLVI with confidence. If you are not satisfied with your purchase, you may contact us within 90 days of receiving your order to discuss the options available under this policy.
Consumer Rights
Nothing in this policy is intended to limit, replace, or exclude any rights you may have under applicable consumer protection laws in your country or region.
Last updated: July 25, 2026.