RETURN & REFUND POLICY

Last Updated: October 23, 2026

At CLIPZY, operating through https://www.vyrog.com, we are committed to providing a transparent and fair shopping experience.

This Return & Refund Policy explains the conditions under which customers may request returns, exchanges, cancellations, or refunds for products purchased through our online store.

All returns and refunds are subject to the terms outlined below and any mandatory consumer protection rights provided by applicable law.

1. RETURNS

Return eligibility depends on the nature of the product, its condition, and the circumstances of the purchase.

Where returns are accepted, products must generally be returned:

• In the same condition in which they were received.

• Unused and free from signs of wear.

• With original tags, accessories, and components, where applicable.

• In their original packaging, where reasonably possible, or in accordance with the return instructions provided by CLIPZY.

We reserve the right to reduce a refund, where permitted by applicable law, if an item has been used, damaged, or handled beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.

Customers should contact our support team before returning any product to confirm eligibility and receive the appropriate return instructions.

Nothing in this section limits your statutory rights concerning defective, damaged, misdescribed, or otherwise nonconforming products.

2. HOW TO INITIATE A RETURN

To request a return, please contact CLIPZY Customer Support:

Email: razes@use.startmail.com

When submitting a return request, please include your order number, the product concerned, and a brief explanation of the reason for the return.

Photographs may be requested when reasonably necessary to assess damage, defects, or incorrect items.

Our customer support team will review your request and provide instructions regarding the next steps.

Please do not return products without first contacting us, as doing so may delay processing.

For voluntary returns resulting from a change of mind, customers are generally responsible for return shipping costs unless CLIPZY expressly agrees otherwise or applicable law requires a different arrangement.

Where the return concerns a defective, damaged, incorrect, or legally nonconforming product, return shipping responsibilities will be determined in accordance with applicable consumer protection laws.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We encourage customers to inspect their orders upon delivery.

If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.

To assist with the review process, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where available and relevant.

CLIPZY will assess the circumstances and provide an appropriate resolution in accordance with applicable law.

Depending on the circumstances and your statutory rights, available remedies may include a replacement, repair, refund, or another legally appropriate solution.

A delay in reporting an issue does not automatically eliminate any mandatory consumer rights.

4. EXCEPTIONS AND NON-RETURNABLE ITEMS

Certain products may not qualify for voluntary returns due to their nature, condition, or applicable legal exceptions.

Where applicable, any product-specific return restrictions will be disclosed on the relevant product page or otherwise communicated before purchase.

Restrictions may apply to products that have been used, materially damaged after delivery, or altered by the customer, except where mandatory consumer protection rights provide otherwise.

Products that are defective, incorrectly supplied, or otherwise nonconforming remain subject to applicable statutory remedies.

If you are uncertain whether a particular product is eligible for return, please contact our customer support team before sending it back.

5. EXCHANGES

Customers wishing to exchange a product should contact CLIPZY Customer Support before returning the original item.

Exchange eligibility may depend on product availability, condition, and the reason for the request.

Where an exchange is approved, we will provide instructions regarding the return and replacement process.

Any applicable shipping charges for voluntary exchanges will be communicated before the exchange is processed.

Nothing in this section limits any statutory right to replacement or another remedy for defective or nonconforming goods.

6. ORDER CANCELLATIONS

Customers who wish to cancel an order should contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

However, cancellation may not always be possible once fulfillment or shipping has begun.

If an order cannot be canceled before dispatch, the customer may still be entitled to request a return or exercise applicable statutory cancellation rights.

Any refund due following an eligible cancellation will be processed in accordance with this Policy and applicable law.

7. EUROPEAN UNION RETURNS AND CANCELLATIONS

If you are a consumer residing in the European Union and purchase eligible goods online, you generally have the right to withdraw from the purchase without providing a reason within 14 days after receiving the goods, subject to applicable legal exceptions.

Where an order contains multiple goods delivered separately, the applicable withdrawal period may begin when the final item is received.

To exercise this right, you must communicate your decision to withdraw within the applicable cancellation period.

Following notification of withdrawal, you generally have an additional 14 days to return the goods.

For eligible cancellations, CLIPZY will reimburse the payments required by applicable law, including the cost of standard delivery where applicable.

Additional charges for express or premium delivery exceeding the least expensive standard delivery option are generally not refundable.

Reimbursement will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw, subject to our legal right to withhold reimbursement until we receive the returned goods or satisfactory evidence that they have been sent back.

Unless otherwise agreed or required by law, customers may be responsible for the direct cost of returning goods following a voluntary withdrawal, provided the legally required information concerning those costs has been supplied.

Any deduction for diminished product value will be made only where permitted by applicable law.

These provisions do not affect your rights concerning defective or nonconforming products.

8. UNITED KINGDOM RETURNS AND CANCELLATIONS

If you are a consumer in the United Kingdom purchasing eligible goods online, you generally have the right to cancel your purchase within 14 days after receiving the goods, subject to applicable legal exceptions.

Where multiple goods are delivered separately under the same order, the applicable cancellation period may begin when the final item is received.

After notifying us of your decision to cancel, you generally have 14 days to return the products.

For eligible cancellations, CLIPZY will reimburse the product price and the cost of standard delivery, where applicable.

Additional charges paid for premium or expedited shipping beyond the least expensive standard delivery option are generally not refundable.

Refunds will be issued within the period required by applicable law. We may withhold reimbursement until we receive the returned goods or satisfactory evidence of their return, where legally permitted.

Customers may be responsible for direct return shipping costs for change-of-mind cancellations where legally permitted and properly disclosed.

Nothing in this Policy limits your rights under applicable United Kingdom consumer protection legislation, including rights relating to faulty, misdescribed, or unsatisfactory goods.

9. UNITED STATES, CANADA, AND AUSTRALIA

United States

For customers in the United States, voluntary returns and cancellations are subject to the terms disclosed by CLIPZY and any applicable federal or state consumer protection requirements.

Customers retain any rights provided by applicable law concerning defective goods, misrepresentations, undelivered orders, and other legally protected circumstances.

Canada

For customers in Canada, return and refund rights may vary depending on the province or territory and the circumstances of the transaction.

Nothing in this Policy restricts mandatory rights relating to defective products, misleading descriptions, or other matters protected by applicable Canadian consumer laws.

Australia

For customers in Australia, purchases may be protected by the Australian Consumer Law.

Where applicable, customers are entitled to statutory consumer guarantees and remedies for products that fail to meet those guarantees.

These rights cannot be excluded or replaced by a voluntary store return policy.

CLIPZY will provide remedies required by applicable Australian consumer protection law, including refunds, replacements, or repairs where appropriate.

10. REFUND PROCESSING

Once a returned item has been received and inspected, where inspection is applicable, we will notify you of the outcome of your refund request.

If the refund is approved, it will generally be issued to the original payment method unless another arrangement is agreed upon or required by law.

Refund amounts will be determined according to the reason for the return, the condition of the product, the original transaction, and applicable consumer protection requirements.

Where legally permitted, original shipping charges may be excluded from refunds for voluntary change-of-mind returns.

However, shipping charges will be reimbursed where required by applicable law, including eligible statutory cancellations and remedies for defective or nonconforming goods.

Refund processing times may vary depending on the payment provider, bank, or card issuer.

If you have not received an approved refund within a reasonable period, please contact our customer support team.

Nothing in this section extends or overrides any mandatory legal refund deadline.

11. LOST OR UNDELIVERED ORDERS

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment.

We may coordinate with the relevant shipping or fulfillment provider to determine the status of the delivery.

Where an order is confirmed lost, undelivered, or otherwise subject to a statutory remedy, CLIPZY will provide an appropriate resolution in accordance with applicable consumer protection law.

Available remedies may include replacement, reshipment, or refund, depending on the circumstances and applicable legal requirements.

Nothing in this Policy transfers responsibility for delivery-related losses to customers where doing so would conflict with mandatory consumer protection laws.

12. CONSUMER PROTECTION RIGHTS

This Return & Refund Policy is intended to operate consistently with applicable consumer protection laws.

Nothing in this Policy excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified.

Depending on your jurisdiction, you may have additional rights where products:

• Are defective or damaged.

• Do not match their descriptions.

• Are not of satisfactory or acceptable quality.

• Are not fit for their intended purpose.

• Are not delivered within a legally required or agreed period.

• Otherwise fail to meet applicable consumer guarantees.

Where mandatory consumer protection laws provide greater protection than this Policy, those laws will prevail.

13. CHANGES TO THIS POLICY

CLIPZY may update this Return & Refund Policy from time to time to reflect changes in business operations, customer service procedures, or applicable legal requirements.

Any revised Policy will be published on our website with an updated revision date.

Changes will not retroactively eliminate statutory rights or contractual rights already acquired by customers.

14. CONTACT INFORMATION

For return requests, refund inquiries, exchanges, cancellations, damaged items, or questions regarding this Policy, please contact:

Store Name: CLIPZY

Website: https://www.vyrog.com

Customer Support: CLIPZY Customer Support

Email: razes@use.startmail.com

Contact Information: https://www.vyrog.com/policies/contact-information

We are committed to reviewing customer concerns fairly and providing assistance in accordance with this Policy and applicable consumer protection laws.

© 2026 CLIPZY. All rights reserved.